SKF goes the extra ‘production line’ mile to ensure on- time delivery
SKF South Africa received an order from an OEM customer to supply bearings, units, housings and sleeves for a conveyor pulley application. According to SKF Key Accounts Manager, Anneritha Maritz, the customer, a leading OEM manufacturer of conveyor pulleys, requested complete delivery within one month from order. “However, the 2016 summer holidays in Europe would delay the required delivery date by approximately four weeks. So we approached the SKF planning department based in Gothenburg, Sweden, for assistance. They immediately came to our aid; instead of closing the lines in the factory for the holidays, they in fact opened up three production lines to accommodate the manufacture of the bearings and complete the order on time.” The OEM customer was extremely pleased to receive the SKF bearings and related products on the promised delivery date which in turn enabled them to meet their delivery deadline to the end-user. The OEM is a longstanding SKF customer who has been using SKF bearings and units, seals, lubrication, Mapro products as well as engineering services for a number of years. “By always being prepared to go the extra mile, we have further strengthened our customer’s trust in both our product quality and service ethic; the customer has placed subsequent orders with us,” concludes Maritz.