In an ongoing bid to sustain its exceptional customer service levels, Wacker Neuson Sub-Saharan Africa recently entered into a Service Partnership with Craig Claasen, owner of Craig’s Repairs & Technical Services (CRTS), with the signing of a Service Agreement on June 8th 2020.
When Craig established CRTS in 2014, he moved from being part of the Wacker Neuson family to becoming a valued Wacker Neuson customer. “In addition to sharing a good relationship with Craig, we recognised the potential in his work, making our decision to appoint CRTS as the first official Service Agent for Wacker Neuson Sub-Saharan Africa an easy one,” affirms Dennis Vietze, Managing Director of Wacker Neuson Sub-Saharan Africa. “We are excited and proud to welcome Craig and his team on board.”
Explaining the role of a Service Agent, Wacker Neuson’s National Service Manager, Lionel Hearne says, “CRTS will assist the Wacker Neuson workshop when they have very high work volumes, enabling us to continue delivering the promised turnaround times to our customers. The new agreement also extends our service footprint; with CRTS based on the East Rand, customers in the area can now conveniently go directly to our Service Agent instead of having to travel to our West Rand premises in Robertville.”
In terms of responsibilities, CRTS will provide services as a non-exclusive Service Partner of products for the Wacker Neuson Group in South Africa i.e. Wacker Neuson machines as well as spare parts for the construction industry. Wacker Neuson South Africa will include CRTS in the repair, service, maintenance and support of certain customers to ensure smooth on-site service and repair of Wacker Neuson machines. CRTS will also be expected to carry certain fast moving stock.
CRTS is located in Sebenza, Edenvale, and occupies a 2200 m² premises (600m² under roof). Craig, who is passionate about the business and believes in a hands-on ownership style, says he established the company with a primary focus on offering on- and off-site service, maintenance and repairs of plant to a power station in Mpumalanga, the Plant Hire industry as well as to various independent plant owners. After ceasing operations in 2016, Craig reopened the Edenvale facility two years later to serve customers with in-house and on-site repairs, with equipment size and urgency determining the scope of site work.
According to Craig, the Service Agreement with Wacker Neuson is a major milestone that promises new and exciting opportunities for CRTS. “As a world renowned brand, Wacker Neuson products are defined by quality and reliability across the entire range; machines and equipment deliver the long life spans typically required by the South African market. We have already invested in major structural changes in order to accommodate and service all Wacker Neuson customers. As we grow in partnership with Wacker Neuson, we pledge our commitment to supplying the same excellent after-sales service that Wacker Neuson customers have grown accustomed to.”
Craig adds that the new agreement has also encouraged the assessment of future employment opportunities to grow CRTS’s current staff complement. “Employees will be receiving vitally important training from Wacker Neuson on an annual basis which will be beneficial to all in the after-sales environment of Wacker Neuson products. From my experience, Wacker Neuson training, both locally and abroad, is of the highest standards available and is crucial for upskilling technicians to give them an understanding of new advancements and cutting-edge technologies incorporated in the latest equipment coming into South Africa.”
“I am highly appreciative that Wacker Neuson management in Sub-Saharan Africa considered and approved CRTS as a Service Agent. My team and I look forward to a successful and beneficial partnership between the two companies and all our combined customers,” concludes Craig. /Ends
About Wacker Neuson
Wacker Neuson – all it takes! Wacker Neuson makes this promise to customers worldwide with a comprehensive product range of construction machines and equipment, spare parts and services. Among other things, the product portfolio includes internal and external vibrators for concrete compaction, vibratory screeds for concrete surface finishing, rammers, vibratory plates and rollers for soil compaction, demolition and cutting equipment, lighting, generators, pumps and heaters as well as excavators, wheel loaders, telehandlers, skid steer loaders and dumpers in the field of compact construction machines. Wacker Neuson has always owed its leading market position to unconditional customer orientation as well as the reliability and power of innovation of its products. With its own sales and service organizations in more than 35 countries, 7 international production sites and numerous partner locations for sales organization and service, Wacker Neuson has a comprehensive presence. In addition, Wacker Neuson offers services that meet the diverse requirements of its customers. Companies from the main construction industry, gardening & landscaping, municipalities and industry, among other sectors, therefore rely on the innovative solutions of Wacker Neuson. The brand is supported by the Wacker Neuson Group, a corporation with more than 6,000 employees worldwide and a turnover of EUR 1.9 billion in 2019.
In an ongoing bid to sustain its exceptional customer service levels, Wacker Neuson Sub-Saharan Africa recently entered into a Service Partnership with Craig Claasen, owner of Craig’s Repairs & Technical Services (CRTS), with the signing of a Service Agreement on June 8th 2020.
When Craig established CRTS in 2014, he moved from being part of the Wacker Neuson family to becoming a valued Wacker Neuson customer. “In addition to sharing a good relationship with Craig, we recognised the potential in his work, making our decision to appoint CRTS as the first official Service Agent for Wacker Neuson Sub-Saharan Africa an easy one,” affirms Dennis Vietze, Managing Director of Wacker Neuson Sub-Saharan Africa. “We are excited and proud to welcome Craig and his team on board.”
Explaining the role of a Service Agent, Wacker Neuson’s National Service Manager, Lionel Hearne says, “CRTS will assist the Wacker Neuson workshop when they have very high work volumes, enabling us to continue delivering the promised turnaround times to our customers. The new agreement also extends our service footprint; with CRTS based on the East Rand, customers in the area can now conveniently go directly to our Service Agent instead of having to travel to our West Rand premises in Robertville.”
In terms of responsibilities, CRTS will provide services as a non-exclusive Service Partner of products for the Wacker Neuson Group in South Africa i.e. Wacker Neuson machines as well as spare parts for the construction industry. Wacker Neuson South Africa will include CRTS in the repair, service, maintenance and support of certain customers to ensure smooth on-site service and repair of Wacker Neuson machines. CRTS will also be expected to carry certain fast moving stock.
CRTS is located in Sebenza, Edenvale, and occupies a 2200 m² premises (600m² under roof). Craig, who is passionate about the business and believes in a hands-on ownership style, says he established the company with a primary focus on offering on- and off-site service, maintenance and repairs of plant to a power station in Mpumalanga, the Plant Hire industry as well as to various independent plant owners. After ceasing operations in 2016, Craig reopened the Edenvale facility two years later to serve customers with in-house and on-site repairs, with equipment size and urgency determining the scope of site work.
According to Craig, the Service Agreement with Wacker Neuson is a major milestone that promises new and exciting opportunities for CRTS. “As a world renowned brand, Wacker Neuson products are defined by quality and reliability across the entire range; machines and equipment deliver the long life spans typically required by the South African market. We have already invested in major structural changes in order to accommodate and service all Wacker Neuson customers. As we grow in partnership with Wacker Neuson, we pledge our commitment to supplying the same excellent after-sales service that Wacker Neuson customers have grown accustomed to.”
Craig adds that the new agreement has also encouraged the assessment of future employment opportunities to grow CRTS’s current staff complement. “Employees will be receiving vitally important training from Wacker Neuson on an annual basis which will be beneficial to all in the after-sales environment of Wacker Neuson products. From my experience, Wacker Neuson training, both locally and abroad, is of the highest standards available and is crucial for upskilling technicians to give them an understanding of new advancements and cutting-edge technologies incorporated in the latest equipment coming into South Africa.”
“I am highly appreciative that Wacker Neuson management in Sub-Saharan Africa considered and approved CRTS as a Service Agent. My team and I look forward to a successful and beneficial partnership between the two companies and all our combined customers,” concludes Craig. /Ends
About Wacker Neuson
Wacker Neuson – all it takes! Wacker Neuson makes this promise to customers worldwide with a comprehensive product range of construction machines and equipment, spare parts and services. Among other things, the product portfolio includes internal and external vibrators for concrete compaction, vibratory screeds for concrete surface finishing, rammers, vibratory plates and rollers for soil compaction, demolition and cutting equipment, lighting, generators, pumps and heaters as well as excavators, wheel loaders, telehandlers, skid steer loaders and dumpers in the field of compact construction machines. Wacker Neuson has always owed its leading market position to unconditional customer orientation as well as the reliability and power of innovation of its products. With its own sales and service organizations in more than 35 countries, 7 international production sites and numerous partner locations for sales organization and service, Wacker Neuson has a comprehensive presence. In addition, Wacker Neuson offers services that meet the diverse requirements of its customers. Companies from the main construction industry, gardening & landscaping, municipalities and industry, among other sectors, therefore rely on the innovative solutions of Wacker Neuson. The brand is supported by the Wacker Neuson Group, a corporation with more than 6,000 employees worldwide and a turnover of EUR 1.9 billion in 2019.
Comments
Post a Comment